These Terms and Conditions apply to goods sold by the company under the name “A.V. TECHBOX LOGISTIC SOLUTIONS” based in Nicosia Cyprus, Litous 6 street, and registration number ΕΕ 28762, from its online store www.cydigital.net (hereinafter “Online Store”).
- Registration or Login
For security reasons of the transactions, the User of the online store (hereinafter “User” or” Customer”) before starting the process of submitting the order can be registered in the online store.
To register or connect the User to the online store, only your name, email address, contact phone number and email are required. This information remains completely confidential. The COMPANY reserves the right to use this information to send updates on new products or offers to customers or registered users in the online store. If at any time the User wishes to cancel his registration in the list of email addresses, he may do so by sending an email to: firstname.lastname@example.org in order to request the deletion or change of his personal data.
- Order. Submission and Acceptance
3.1. Submitting an online order – Proposal for the purchase of goods
The order of the products and / or services is submitted through the completion and dispatch of the order form that exists in the online store. Before submitting the order (checkout), the Customer receives through a special link knowledge of the terms of sale of products and / or services that he wishes to acquire and then selects the activation of the relevant icon (indication) “I have read and I accept the Terms of Purchase” With this marking, the Customer expressly and unconditionally declares that prior to the submission of his order he has received in a clear and understandable manner the following information:
i. The main features of the products and / or services ordered, as described in the online store’s pages. The Customer must check every relevant feature before submitting his order, so as not to maintain any doubt about the characteristics and properties of the ordered products and / or services. The COMPANY has no responsibility in case the Customer fails to be adequately informed about the above.
ii. The identity, address, telephone number, fax number and e-mail address of the COMPANY as well as the supplier of the ordered products and / or services.
iii. The total price of the products and / or services of the order, any other fees and any additional shipping, delivery or mail charges as well as any other costs. When these charges cannot be reasonably calculated in advance, the fact that such additional charges may be required becomes known to the Customer in the text of the order (order form) and the Customer must be informed before placing the order. Additional charges or other costs that were not disclosed to the Customer prior to the submission of his order or in case they could not be calculated at the time of ordering were not notified to the Customer by telephone prior to confirmation of receipt of the order, then they are not borne by the Customer without prior notice. his consent. Particularly, the above final prices of each product and / or service in the online store do not include shipping costs, which are then calculated in the text of the order based on the choice of shipping method. The cost of using the distance communication medium to conclude the contract, when this is calculated on the basis of a charge other than the basic invoices.
iv. The means of payment, delivery, execution, but also the deadline within which the COMPANY undertakes to deliver the goods or to provide the services.
v. Any delivery restrictions and means of payment.
vi. The conditions, exceptions, the deadline and the procedures for exercising the right of withdrawal as well as the obligation to charge the Customer with the direct cost of returning the products to the COMPANY, in case of withdrawal.
vii. In case the Customer exercises the right of withdrawal after he has used the service, he will have to pay a reasonable cost to the COMPANY.
viii. When the right of withdrawal is not provided on the basis of the Law, the information that the Customer will not have the right to withdraw or, as the case may be, the circumstances under which the Customer loses the right of withdrawal.
ix. The existence of the responsibility of the COMPANY for real defects and lack of agreed properties according to Law 7 (I) / 2000.
x. Where applicable, the existence and terms of application of customer support services after the sale, after-sales service and commercial guarantees.
xi. The duration of the contract, where it applies, or, if the contract is indefinite or the automatic extension, the terms for termination of the contract.
xii. Where applicable, the minimum duration of the Customer’s obligations under the contract.
xiii. Where applicable, the existence and the terms of deposit of money or other financial guarantees (eg advance payment in case of pre-order, etc.) that must be paid or provided by the Customer, whenever requested by the COMPANY.
xiv. Wherever it applies, any standard digital interoperability with hardware and software whose COMPANY is knowledgeable or reasonably expected to be knowledgeable.
xv. Where applicable, the possibility of appealing to an out-of-court mechanism for complaints and reparations to which the COMPANY is subject, as well as the ways of accessing it.
xvi. The obligation to pay upon submission of the order.
The sending of the order to the COMPANY is a declaration of acceptance and consent for all the charges described in the order. If there is no information or consent, the Customer is entitled to a refund of this payment.
3.2. Confirmation of receipt of electronic order
The order is not binding on the COMPANY, before the Customer receives the confirmation of acceptance of the order from the COMPANY, as described below.
The order is considered received by the COMPANY from the moment the Customer receives a relevant update of the order status with the indication “Confirmation of Order Registration”. Updates on the order status are displayed on the User’s screen and sent by email to the URL registered by the User / Customer. The status of the order is constantly updated as well as when changes occur during the management of the order. The Customer must check the “Confirm Order Registration” and immediately notify the COMPANY (no later than 2 hours from the time of receiving the electronic notification with the indication “Order Registration”) in writing for any error, otherwise the data mentioned in ” Confirmation Registration Order “will be applied to the Sales Agreement.
During the processing of each registered order, the availability of stock of the products of the order is confirmed. In case the availability or delivery time differs from the one indicated on the product page the Customer will receive a relevant update. In particular, the COMPANY and if it finds the availability of the product and the lack of any errors in the online store regarding the pricing or the price of the products, their characteristics, etc. by e-mail will confirm the acceptance of the order. The above email will explicitly confirm the content of the order, the total price, and the estimated delivery time of the order, as it became known to the Customer before submitting his order. The order is considered binding and the sale is considered to have been prepared and creates claims of the parties (Customer – COMPANY) only by sending and receiving the above e-mail with the indication “Your order has been shipped” or “Your order is ready to be received”.
The status of the order is constantly updated as well as when changes occur during the management of the Customer’s order. The Customer is obliged to check the status of his order and to immediately inform the COMPANY in writing of any error in the order, otherwise the information mentioned in the Confirmation of receipt of the order will be applied to the contract of sale.
The Customer also has the opportunity to be informed about the progress of the order, either by phone (+357 22 055602), or by sending an e-mail (email@example.com) or by logging in electronically to his account by entering his personal details in the username and password fields.
Liability Limitations: In the context of good faith and transactional ethics, the COMPANY is not obliged to accept an order and conclude the sale of products and / or services that, due to typographical or computer error, appear in the online store with an incorrect price, that is less than or greater than that applicable for that period. If such an error in the order price is found only in part of the ordered products, then the order is valid and normally executed for the other products and is considered incomplete for the products in which the error was found, unless the items in the order are relevant, will be used as a single whole and operate as a unit with each other and the Customer states that the partial fulfillment of the order does not serve his needs or interests, so the COMPANY must cancel the entire order.
In case of incorrect shipment of non-ordered products, their unconditional receipt or failure to inform the COMPANY and return of the products cannot be considered as consent, acceptance or declaration of will to purchase them. If a return is requested by the COMPANY and the Customer is late to return these products for more than seven (7) calendar days then this refusal is a declaration of intent to purchase the items and the order is considered to have been confirmed and the Customer must to pay their value.
- Product availability
The Customer is informed about the availability of the products through indications that are placed on the page of each product or service in the online store. The COMPANY reserves the right to sell its products if they are not available at the time of ordering. In this case, the COMPANY reserves the right not to accept this order and therefore not to sell the sale. Any payments will be refunded to the Customer without undue delay, in the same way that the Customer has chosen to pay for his order. Special cases of availability are the following:
Upon order: The product will be searched by a supplier of the COMPANY and the Customer will be informed about the availability of the product within 3-5 working days from the submission of his order. In this case, an advance payment of part of the price may be requested, as well as full repayment depending on the nature of the item.
By pre-order: The product is not in the supplier’s warehouses but can be ordered with an estimated delivery time. In this case, before the order is submitted, the Customer is notified of the estimated time of arrival of the product. Confirmation of receipt by the COMPANY of the pre-order is only a confirmation that the order has been received with the content mentioned and in no case constitutes acceptance of the order or agreement of terms (training) of sale. In this case, an advance payment of part of the price may be requested, as well as full repayment depending on the nature of the item.
Temporarily Exhausted: The product has been sold out or has not been received immediately.
Web offer & Super offer: The prices of these products are valid until stocks are exhausted. For these products, a strict order of priority time is observed in the execution of orders.
The COMPANY announces to the Customer each time the estimated delivery time of the ordered product, depending on the circumstances. In any case, the COMPANY is obliged to deliver the ordered product within thirty (30) days from the confirmation of receipt of the order. However, the COMPANY reserves the right to inform the Customer in case of assistance of subsequent reasons that make the product unavailable or for the possible (new) delivery time if there are reasons for delay in delivery. In this case, if it is considered that the delay makes the transaction unprofitable for the Customer, the Customer is entitled to unilaterally cancel the order with a written statement (by e-mail to firstname.lastname@example.org). If the order is canceled and the contract of sale is terminated, the COMPANY must return, without unjustified delay, all the money paid to it by the Customer.
Unavailability of part of the order: If the lack of availability concerns only part of the ordered products of the order, the rest of the order is executed normally, unless the products of the order are relevant, and will be used as a single set and the Customer states that the partial execution of the order does not serve its needs or interests, so the COMPANY must cancel the entire order.
- Delivery of order
5.1. Place of Delivery
If the Customer has chosen to pay for his order with a credit card, he must, at the time of receipt of the product, either from any physical store, or from the carrier partner to display at the same time with the ID and his credit card with which he made the purchase.
Receipt from Natural Store: In case the Customer chooses when submitting his order, Receipt from a Natural Store, will receive electronic information about the estimated time of receipt of his order from the said store (confirmation of receipt). The Customer is obliged to receive his order within five calendar days of receipt of the relevant receipt notice. If the Customer does not receive the product within five (5) calendar days from the receipt of the notification for receipt, the COMPANY reserves the right to withdraw from the sale. To receive the order, the Customer must show the confirmation of the order (order code) and the notification for receipt, as well as an official identity document (such as a police ID card or passport). If the Customer wishes to authorize a third party to receive his order, then the third authorized person must have with him a special authorization to receive the specific order legally certified by KEP or police or other Authority as well as an official document necessary to check the identity (police ID, passport, etc.). Since after receiving the products, the risk goes to the Customer, the latter must check the products he receives upon receipt, as by signing upon receipt he confirms that he has received the products of his order correctly.
Delivery to the place specified by the Customer: In case the product is sent to the place chosen by the Customer, the product is delivered to an external partner-carrier and the Customer is informed electronically that the product is ready for shipment. Shipping costs are calculated based on the Customer’s order. Any incorrect registration by the Customer and therefore incorrect calculation of shipping costs is not the responsibility of the COMPANY, but the Customer. It is noted that the Customer can choose the transport with his own means and expenses, however, in this case, the products are transported at his own risk. To receive the order, the Customer will show the foreign partner-carrier the confirmation of the order (order code) and the notice for the shipment, as well as an official identity document (such as a police ID card, or passport). If the Customer wishes to authorize a third party to receive his order, then the third authorized person must show special authorization to receive the specific order legally considered by KEP or police or other Authority as well as an official document necessary to check the (police ID, passport, etc.). Since after receiving the products, the risk goes to the Customer, the latter must check the products he receives upon receipt, as by signing upon receipt he confirms that he has received the products of his order correctly. If the Customer does not receive the product after receiving the notification for shipment and despite the relevant notification from the carrier,
5.2. Delivery time
The delivery time of the sold products and services is determined in the order depending on the availability, it is confirmed in the acceptance of the order by the COMPANY, and it is at most thirty (30) days from the time of the sale, unless there is a special different agreement of the parties. which is confirmed in writing by e-mail.
The COMPANY is not responsible for delays in the execution of the order (including delivery) due to cases that cannot be attributed to the fault of the COMPANY or due to force majeure and therefore the COMPANY is entitled to extend the time for execution. Indicative examples could be strikes, terrorist acts, war, suppliers / transport / production problems, exchange rate fluctuations, government or legislative acts and natural disasters. If such incidents last more than two (2) months, the contract of sale may be terminated by any party without compensation. If the Customer deems that he is no longer interested in the execution of the order,
Any delivered products remain the property of the COMPANY until the final and complete payment of the price to it.
- Right of withdrawal from distance contracts (purchases of e-commerce store, eg purchases via the Internet, via email, by phone, etc.)
The Customer can easily return the products he has purchased from the online store because he simply changed his mind, within 15 days of receiving them outside of Saturday and Sunday (for physical stores). The Customer is responsible for any reduction in the value of the products only as a result product management other than that which is necessary to determine the nature, characteristics and operation of the products. If the COMPANY has not clearly informed the Customer about the right of withdrawal, the withdrawal period is extended for one year.
(a) Within fifteen (15) calendar days from the date of conclusion of the service contract (when it comes to services) or from the delivery (when it comes to products) or its receipt (when the Customer has chosen “receipt from the store ») And in case of many goods ordered by the Customer with an order and delivered separately from the time of receipt of the latter, the Customer is entitled to withdraw from the sale (hereinafter” Return “).
(b) This withdrawal is unjustified and the Customer must return the product exactly to the best condition received. In particular, the returned product should not have been used, it should be in excellent condition (“as new”), just like before its sale, in its full original packaging (box, nylon, foam, etc.). which should not have tears or damage / damage) and with all the contents of the original packaging (instructions for use, features and warranties, connection cables, installation software, etc.). In addition, in order for the product to be accepted, the original purchase document must be displayed (retail receipt, invoice) from the person who originally purchased the product and whose details are recorded on the purchase receipt.
(c) The return of the item is accepted, only if the Customer has previously paid any amount charged by the COMPANY for the shipment of the product to him and the shipping costs for his return.
(d) The withdrawal declaration exercised in writing by completing the relevant form and send to: a) the mailing address of the COMPANY or to the email address email@example.com or electronically via the relevant link and the COMPANY is obliged to confirm in writing the receipt of the withdrawal statement as soon as it receives it. The Customer bears the burden of proving that he has exercised the right of withdrawal.
(e) The Customer has an obligation to return the product within thirty (30) days to the COMPANY, except for a different arrangement between the two parties.
(f)Following the declaration of withdrawal, the COMPANY is obliged to return to the Customer the price received. In the event of the Customer’s credit card debit, the COMPANY, if it has received the price from the Bank, will be obliged to inform the Bank of the cancellation of the transaction and the Bank will take any action. The COMPANY after this information bears no responsibility for the time and manner of execution of the dispute, which is regulated by the contract drawn up between the issuing bank and the Customer.
(g) The COMPANY returns any payment received by the Customer, including delivery costs, without undue delay within 15 days from the day of notification of the Customer’s withdrawal decision from the contract.
(h) Delivery costs are not refundable only if the Customer has chosen a delivery method other than the cheapest standard delivery method offered by the COMPANY.
(i) The Customer is liable to compensate the COMPANY if it has used other than that which is necessary for the ascertainment of the nature, characteristics and operation of the goods in the period until the declaration of withdrawal, and the COMPANY is entitled to agree with the Customer on compensation even with mutual compensation. In case the withdrawal concerns the provision of services, the Customer must pay an amount proportional to the ones provided until the declaration of withdrawal. If the Customer exercises the right of withdrawal, any concluded contracts expire automatically, at no cost to the Customer.
(j) Products that have been sold with an extra gift (e.g. free memory, etc.) must be returned with the extra gift, otherwise the value of the gift will be deducted from the refunded amount.
- Exceptions from the Right of Return of par. 7
The right of withdrawal from article 4 § 10 of law 2251/1994 does not apply:
Products that are not suitable for return, for reasons of health protection (eg headphones, hands free, etc.) or for reasons of hygiene, and which have been unsealed after delivery, such as personal care items.
Products used, e.g. have been personalized with the registration of the device (smartphones)
Sealed audio documents or sealed video documents or sealed computer software , sealed after delivery and in particular: a) CD, b) DVD, c) books, d) open digital memory and USB storage media, e) open-source consumables papers, CDs, DVDs, etc.) f) open programs / software and games (games), g) internet and mobile phone connections, h) products that contain an internet connection that has been activated, i) mobile devices telephones with a contract in general, j) mobile phones without a contract if their packaging has been opened, k) products that are missing the serial number, l) computers and other products by order (Built-To-Order), m) open memories digital and USB storage media.
Service contracts after the full provision of the service if the execution began with the prior explicit consent of the Customer, and with his acknowledgment that he will lose the right of withdrawal as soon as the contract is fully executed by the COMPANY.
In cases of supply of digital content not provided on a material medium, if the execution started with the previous explicit consent of the Customer and his confirmation that he loses the right of withdrawal.
- The Concerning Certain Aspects of the Sale of Consumer Goods and Related Guarantees (Law 7 (I) / 2000)
9.1. Legal Guarantee
When the Customer buys products, either in a store or via the Internet, he is entitled by at least two-year warranty legislation under Cypriot and EU law. The manufacturer or the COMPANY is responsible for any damage or defect of the product within the two-year warranty and without any repair costs (materials, labor, etc.) for the Customer.
If a product purchased by the Customer within the EU proves to be defective, or does not correspond to the description / features, or does not meet the specifications of the advertisement, or does not have the quality and performance that products of this type usually have, then the Customer is entitled to:
Cancellation of the contract and full refund.
When a problem is found with the product within 6 months from the date of delivery, the product is considered defective at the time of delivery and the Customer must notify the COMPANY. After 6 months, the Customer has the responsibility to prove to the COMPANY that the product was defective upon receipt of the product.
Used products purchased by the COMPANY are also covered by a two-year warranty unless the COMPANY and the Customer agree on a warranty of less than two years but not less than one year.
Guarantee Restriction: This warranty does not apply to physical damage. Also, not applicable if:
the defect was caused by the fact that the product was used contrary to the manufacturer’s instructions, hard use, exposure to moisture or extreme thermal or environmental conditions or abrupt changes in these conditions, corrosion, oxidation, unauthorized changes or connections, unauthorized opening or repairing, repairing using unauthorized spare parts, misuse, improper installation, accident, natural phenomena, food or liquid spills, exposure to chemicals or other actions beyond the reasonable control of the COMPANY (including indicative parts such as consumable defects batteries which all by nature have a limited lifespan) unless the defect was caused directly by defects in materials, designs or human labor.
The serial number of the product, the auxiliary date code or the IMEI number, have been withdrawn, deleted, tampered with, changed or are illegible,
the defect was caused by a malfunction of the network,
the defect was created by the fact that the product was used or co-bound with a component that does not fit the technical characteristics of the device,
the product software needs to be upgraded due to changes in network parameters or changes to the product software by an unauthorized person,
the defect is due to a file or program, which was placed in the internal or external memory of the device,
the product has not been inspected by the COMPANY technical department in order to ascertain and confirm the defect of the device.
In order for this limited warranty to apply, the Customer must present the original product purchase invoice and deliver the product to the COMPANY. Liability for Personal Data: The COMPANY is not responsible for any, total or partial loss of personal data during the repair of the device. Only the legal User of the product is solely responsible for the storage of personal data which are located on any electronic device. Also, the COMPANY is not responsible for the partial or total loss of data, which may be due to a defect in the electronic device, whether it was due to a manufacturing error (when it is under warranty) or due to an error of the User (when it is out of warranty).
In case the Customer does not come within three (3) months to receive the items he has submitted for repair, then the COMPANY does not bear any responsibility for their safekeeping.
9.2. Commercial Warranty (Manufacturer’s Warranty)
The COMPANY’s products are covered by a guarantee either from the company itself or from the official representative in Cyprus, or from the official representative within the territory of the European Union.
- Final Provisions
Contracts through the online store are governed by European and Cypriot law, in particular by legislation governing matters relating to e-commerce, distance sales and consumer protection. Similarly, the site has been created and is controlled by the COMPANY in Cyprus and the Cypriot Legislation will guide the use of the site and its interpretation. If the User chooses to access the site from another country, he has the responsibility to follow the Laws of that country.
Any dispute that arises from the contractual relationship between the COMPANY and the Customer, responsible for its resolution are the competent Courts of Cyprus. For the out-of-court settlement of the dispute, the Customer may address the competent bodies for out-of-court settlement of consumer disputes, such as e.g. the following body:
Cyprus Consumer Association
Acropolis Ave. 8, Office 302, 2006 Strovolos
T.Th. 24874, 1304 Nicosia
Phone: 700 00 700, +357 22 516112
Fax: +357 22516118
The protection provided by the provisions of the law on distance contracts, as well as the present terms, is emphasized to apply to transactions only with natural persons, who trade for reasons which do not fall within their commercial, craft, business or leisure professional nature. activity.
If any part of the contract of sale in accordance with these terms proves invalid or inapplicable by a court decision, the remaining contract will continue to apply. The COMPANY may enter into an agreement for the assignment of its obligations to an appropriate third party. Otherwise, the Customer will not be entitled to assign or transfer his rights or obligations.
All notifications must be made in writing (by hand, by e-mail, fax or first-class mail, which will be considered delivered 48 hours after posting).